Refund policy

We want your order to meet every one of your expectations. If it does not, we are here to help.

Every LEGOSS watch carries a 12-month warranty from the delivery date.

How to start a return or exchange

All returns and exchanges are started through our Returns Portal: https://www.legoss.com/apps/redo/returns-portal/login

Enter your order number and email, select the item, and follow the steps. Please do not send anything back without starting a return in the portal first, and do not send your purchase to the manufacturer.

Return window

You can return or exchange an item within 30 days. The item must be in the same condition you received it, in its original packaging.

Your options

When you start a return in the portal you can choose:

  • Exchange for a different item or variant
  • Store credit issued as a LEGOSS gift card
  • Refund to your original payment method

Return shipping

  • Orders with return coverage purchased at checkout: return shipping is free. Your prepaid label is generated in the portal.
  • Orders without return coverage: the cost of the return label is deducted from your refund or credit. The label is still generated in the portal for you.
  • Wrong or damaged items: select the reason in the portal and upload a photo of the item. Once our team reviews it, the return or exchange is handled at no cost to you.

Defective items (warranty)

If your watch stops working within the 12-month warranty period, start a return in the portal and upload a photo or video of the fault. Once confirmed, we will make it right at no cost to you.

Review and refund timing

Every return is reviewed by our team. Once your return reaches us it is inspected within 7 business days and you are emailed the decision. Approved refunds are issued to your original payment method within 3-5 business days, depending on your bank or payment provider. Store credit is issued once the return is approved.

Late or missing refunds

Check your bank account first, then contact your credit card company and your bank, as there is often processing time before a refund is posted. If you have done all of this and still have not received it, contact us at support@legoss.com.

Contact us

LEGOSS LLC, 30 N Gould St, Ste R, Sheridan, Wyoming 82801, United States Email: support@legoss.com (we reply within 24 hours)