Política de envío
Shipping Policy — LEGOSS™
We want the part after you press Buy to be the easy part. Everything below explains exactly how your order is prepared, how long it takes to reach you and what we do if anything goes wrong on the way.
How to place an order
Choose your watch and, where a colour or strap option is offered, pick the one you want before adding it to your cart. Open the cart, check the item and the quantity, then go to checkout. Enter your delivery address, confirm the shipping details shown to you, choose how you would like to pay and place the order. A confirmation email reaches you within a few minutes — if it does not, check your spam folder before contacting us.
Payment methods
We accept Visa, Mastercard, American Express, Discover, Diners Club and Bancontact, as well as Shop Pay, Apple Pay and Google Pay. Every payment is taken over an encrypted connection and we never store your card details.
Order processing
Orders are prepared and handed to the carrier within 24–48 hours of payment being confirmed, weekends and public holidays aside. You receive a second email with your tracking number as soon as the parcel leaves us.
How long delivery takes
Once shipped, delivery normally takes 7–15 business days depending on where you are.
Typical: 10–12 business days
Longest we would expect: 17 business days, and only rarely
These are estimates rather than guarantees. Customs inspections, carrier backlogs and busy periods such as the holiday season can add a few days.
What shipping costs
Nothing. Shipping is free on every order, to every country we deliver to, with no minimum spend.
No delivery charge is added at checkout. The price on the product page is the price you pay.
Tracking your parcel
Every order ships with a tracking number. The link in your shipping confirmation email lets you follow the parcel at any point. Tracking can take 24–72 hours to show its first scan after dispatch — that gap is normal and does not mean the parcel is missing.
Customs and import charges
We do not add duties or import taxes to your order and nothing extra is charged by us. A small number of destinations apply their own import charges, which are set by that country's customs authority and are outside our control; where they apply they are the responsibility of the person receiving the parcel.
When a delivery runs late
We work closely with our carriers, but delays do happen. If your parcel is past the window above, write to us at support@legoss.com with your order number and we will chase the carrier for you.
Getting the address right
Please double-check your address at checkout — it is the one detail we cannot fix for you later. If a parcel cannot be delivered because the address was wrong or incomplete, we will either send it again (a re-shipping fee may apply) or refund the order less any cost already incurred.
Changing or cancelling an order
Orders move to our packing team quickly so that they reach you fast. Once an order has been processed or shipped it can no longer be changed or cancelled. Write to us immediately if something is wrong and we will do whatever is still possible.
Tracking says delivered, but nothing arrived
Check with anyone else at the address, with your neighbours and with your local carrier depot first — parcels are often left with one of the three. If it still has not turned up, contact us and we will open a case with the carrier.
Lost or undelivered parcels
If a carrier confirms a parcel as lost, or it comes back to us, you get a replacement or a full refund — your choice. You will not be left out of pocket for a parcel that never reached you.
Contact us
Email support@legoss.com and a real person will answer, normally within 24 hours on business days. Please include your order number — it lets us answer in one reply instead of three.