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Refund and Exchange Policy — LEGOSS
We want your order to meet every one of your expectations. If it does not, we are here to help.
Every LEGOSS watch carries a 12-month warranty from the delivery date.
Returns
You can return or exchange your item within 30 days of receiving it. The item must
be in the same condition you received it and in its original packaging, and we need a receipt or
proof of purchase. Please do not send your purchase back to the manufacturer — email us first
at support@legoss.com and we will send you the correct return address and
instructions.
Wrong or damaged items
If we sent the wrong item or your item arrived damaged, we accept the return or exchange at
no cost to you and we cover the return shipping.
Defective items
If your watch stops working within the 12-month warranty period, send a photo or video of the fault
to support@legoss.com. Once confirmed we issue a full refund and we cover the
return shipping.
Refund timing
Once your return reaches us it is inspected within 7 business days and you are
emailed the decision. An approved refund is issued to your original payment method within
3–5 business days, depending on your bank or payment provider.
Return shipping
For a change-of-mind return you are responsible for the return shipping cost. For a wrong, damaged
or defective item we cover it.
Exchanges
We exchange items within 30 days of delivery. Send the original product back; once it arrives and
is inspected we ship the replacement within 7 days. No exchange fee applies unless the exchange is
caused by an incorrect address or a refused delivery.
Late or missing refunds
Check your bank account first, then contact your credit card company and your bank — there is
often processing time before a refund is posted. If you have done all of this and still have not
received it, contact us at support@legoss.com.
Contact us
LEGOSS LLC — 30 N Gould St, Ste R, Sheridan, Wyoming 82801, United States
Email: support@legoss.com — we reply within 24 hours.